Q: I submitted a work order for something that ended up not needing a repair. Now I have a bill for a trip charge from the vendor. Why do I have to pay this?
A: Imagine you are the owner and received a bill from a vendor who inspected a microwave that was reported as inoperable. Turns out, the power switch was not in the ‘on’ position. Would you feel the bill belonged to you? These things happen, especially when you’ve recently moved in and are not aware of the property characteristics. However, the fact remains that a bill has to be paid by the appropriate party for the efforts made.
Q: The refrigerator broke down and the vendor said it needs to be replaced and needs approval from the owner. Why do I have to wait for approval?
A: A broken appliance that needs replacement is never a fun process. While we are given the right to make repairs, those repairs can be made to a certain spending limit. Typically, replacements go above that spending limit. When that happens, an owner needs to give approval for the expense. While we are eager to move to the next step, owners are sometimes not available immediately or want additional estimates to ensure the diagnosis and cost is valid. This is natural, but rest assured we have limits as well for the duration in wait time in addition to temporary fixes.
Q: I have an appointment for the microwave to be repaired, but only my 13 year old son will be home for the appointment. is that okay?
A: Sorry, but this is definitely not possible. An adult must be present at the time a vendor or team member visits the property when a minor is home. No exceptions.
Q: My sister visits sometimes and has a small dog that would come as well. It's only a couple times a month so I don't need a pet agreement, right?
A: We love pets! However, there are processes in place that remove liability from all parties. Even if the dog were to stay 24 hours, pet damage can occur on the property. There’s also a chance the dog could cause harm to itself or someone else while on the property. This breeds trouble! No matter the duration of the stay, a pet must be approved and documented with a pet agreement. This will also include a pet payment (if approved). This is better than us catching a pet on the premise and a tenant facing the $500+ fine. It’s not worth it.
Q: Now my sister has decided to move in. Can you add her name to the lease?
A: Welcome, sis! First, she needs to apply just as you did. We need to make sure the tenant qualifications are met by all parties. That’s fair, right? Right. Then once approved, her name needs to be added to the lease. As this takes more staff time to produce the change in documents and systems, there will be a minimal administrative fee associated.
Q: How can I pay rent?
A: You may pay primarily through your tenant portal. If unable you may use the drop box at our office or USPS. Please note that funds must be received by the due date. The postmark is not relevant.
Q: I want to pay my rent early, but I don't see the charge online for rent yet. When will the rent payment post to my account?
A: Rent will post on your account on the 1st of every month. Of course, you’re welcome to pay rent anytime. When you pay rent any day prior to the first, the account will show a credit until the 1st when the charge posts. The account will then balance.
Q: I love the color orange. Is it okay if I paint the whole house orange?
A: It could be fun living inside a giant orange, however it’s not as easy as it seems. Painting is tricky, so we cannot rely on tenants to complete something like this in a proper way. If you would like something painted, and Architectural Change Request Form would need to be submitted with details and it would need to be completed by one of our approved vendors. There would also be an stipulation that the condition was returned to its original state at move out. Of course, both painting jobs would be a tenant expense.
Q: Can you hold a unit before I apply?
A: Unfortunately we can’t hold a unit before an application has been submitted.
Q: You have a property I want to rent. How do I apply?
A: Please email Scott@pmpcarolinas.com and we will be glad to help you through that process
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If you’d like to learn more about our services and what it’s like to work with PMP Carolinas, Inc., get in touch. We’d be happy to talk about your goals for selling your home, discuss a home for sale, or how we help investors uncover ideal properties.